“We chose to work with Carol Bergeron in building our first succession planning program because of her expertise, experience in working with organizations our size and industry, guidance on design decisions that matched our company culture and business direction, thoroughness in preparing materials, project management skills, and facilitation of talent review sessions with executives. Like other critical business processes, such as strategic planning and product development, Carol recognizes the importance of a repeatable yet simple process so that new habits get formed. She has been instrumental in managing the ROI of our critical competitive advantage – people – and making key transitions to prepared successors. The executive team liked the experience and process so much that Carol facilitates our talent reviews regularly, we have asked her to help cascade program down into the organization, and she has facilitated strategic planning session too!”